Returning an item is free and this is the same for both “Pick-up” and “Drop-off” options.
Our team checks these item(s) received from you to verify the issue highlighted in your return claim.
The quality evaluation process begins once we have received your item(s) in 3-5 working days after the product has been picked up or dropped off.
To run a complete Quality check, it takes 3 working days for non-bulky items and 5 working days for bulky items.
The refund will only be issued if your return claim has been deemed valid. You will be notified via email and SMS once your refund has been processed.
If it is an invalid return, the product will be sent back to you and you will be informed of the reason for return rejection.
All returns should be packed as per the following instructions:
Fashion products should be unworn, unwashed, and unaltered; these products can only be tried on to see if they fit.
Pack all the items received with the order i.e. free gifts, warranties, tags, labels, manuals or any other accessories. (if applicable).
The product must be returned in original and undamaged manufacturer packaging. Do not put tape or stickers on the manufacturer’s box.
If Daraz packaging has been damaged, wrap the product in another layer of external packaging like plastic to avoid damage to the parcel during transportation.
The product must be in the same condition as received.
Once you have packed your items, you can either choose to drop off or get your item picked up.
Once the return request has been initiated, and your item has been picked up or dropped off, it takes 6-10 business days for the return process to be completed.
You can return the item(s) if:
Item is damaged, defective, or expired
Item is incorrect, counterfeit or not as advertised
Item is of incorrect size or does not fit you
Item, freebie, or accessory is missing
You changed your mind